Provider Engagement Manager

Why you should join us

Tandem is a generational opportunity to rethink how we bring new therapies to market, and our path to doing so is significantly de-risked – we have:

• Exponential organic growth: We have product-market fit and are growing rapidly through word-of-mouth. Tandem supports thousands of patients every day, is doubling doctor users every quarter, and is working with the largest biopharma companies in the world.

• An AI-first business model: Our approach is distinctly enabled by AI, but our business will get stronger (not commoditized) as foundation models improve. We are building durability through two-sided network effects that will compound over time.

• Top tier investors: With the traction to support conviction in our model, we raised significant funding from investors (including Thrive Capital, General Catalyst, Bain Capital Ventures, and Pear VC) to build an exceptional team of engineers and operators.

Our number one priority is scaling to market demand. We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.

All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.

About the role

As a member of our Provider Growth team, you will own the experience of new healthcare providers and their teams as they begin using our platform. Your job is to make onboarding fast, simple, and effective — ensuring every new user sees value early and often. You’ll run live training sessions, improve systems and resources, and help provider organizations successfully integrate Tandem into their workflows.

This is a hands-on, client-facing role that requires both empathy and execution. You’ll work closely with sales, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need. Your work will directly impact how many patients get the support they need and how fast we can scale.

This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

If you join, you will:

• Own the end-to-end onboarding experience for new provider organizations, from first contact through full activation

• Deliver training sessions, onboarding walkthroughs, and help materials tailored to different user types (e.g., staff, clinicians, administrators)

• Build repeatable playbooks and self-serve resources to help onboarding scale efficiently

• Monitor activation and adoption data to identify blockers and intervene proactively

• Act as the voice of the provider — synthesizing feedback and collaborating with product and engineering to improve the platform

• Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows

• Partner with growth, support, and implementation teams to ensure a cohesive and high-quality user journey

We’ll be most excited if you have:

• 2+ years of experience in customer success, implementation, or training, ideally in a startup or health tech environment

• A strong sense of user empathy, especially for providers and staff juggling high workloads (familiarity with healthcare workflows, provider practices, or EHRs is a big plus)

• Excellent communication skills — clear, patient, personable, and confident

• Comfort with ambiguity and context switching; you can roll up your sleeves and figure things out fast

• Ability to master new complex technology tools quickly and work with data

• High NPS with your former teammates

This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We’re excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

Working with us

Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo. 

We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles:

• Commit to audacity. "Whether you think you can, or you think you can't – you're right.”

• Do the math. Be rigorous, assume nothing.

• Find the shortest path. Use hacks, favors, and backdoors. Only take a longer road on purpose.

• Spit it out. Be direct, invite critique, avoid equivocation – we want right answers.

• Be demanding and supportive. Expect excellence from everyone and offer help to achieve it.

• Do what it takes to be number 1. We work hard to make sure we win.

We provide competitive compensation with meaningful equity (for full-time employees). Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.

We also provide rich benefits to ensure you can focus on creating impact (for full-time employees):

• Fully covered medical, vision, and dental insurance.

• Memberships for One Medical, Talkspace, Teladoc, and Kindbody.

• Unlimited paid time off (PTO) and 16 weeks of parental leave.

• 401K plan setup, FSA option, commuter benefits, and DashPass.

• Lunch at the office every day and Dinner at the office after 7 pm.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.

Tandem is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.