Back to positions

Bilingual Technical Customer Service Associate (German/English)

Remote role Full-time Open position

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a

public benefit corporation

(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a

Work Anywhere

company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in

transforming the life sciences industry

, committed to making a positive impact on its customers, employees, and communities.

The Role

This role is ideal if you are looking to build a career with a company that has a track record of success, and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

  • Advise end users on best practices when using Veeva’s applications
  • Identify and resolve client issues associated with Veeva’s applications
  • Build strong and professional relationships with all users of Veeva’s applications
  • Provide recommendations/feedback on client service improvements and product development
  • Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
  • Maintain accurate records of all email/telephone/chat correspondence related to the role
  • Requirements

  • 1+ year relevant experience in a customer service role
  • Effective communication, organizational, and time management skills
  • Professional telephone manners
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills (German, English)
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Perks & Benefits

  • Private Health Insurance
  • Additional Information

    #RemoteUK

    #LI-Entry

    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

    If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at

    [email protected]

    .

    Apply to this Job

    Further positions

    Strategic Sourcing Manager, Technology

    Remote role Full-time

    Accountant

    Remote role Full-time

    Software Engineer II

    Remote role Full-time

    Senior Backend Engineer — C#, AWS, Data-Intensive Systems (Remote - Mexico Only)

    Remote role Full-time

    Senior Content Designer

    Remote role Full-time

    Search Engine Optimization Analyst Manager

    Remote role Full-time

    Sr. Talent Development Partner (1 year contract)

    Remote role Full-time

    Backend Software Developer Python & Typescript (Remote – Mexico Only)

    Remote role Full-time

    Strategic Solutions Engineer - Northeast Region

    Remote role Full-time

    Senior Product Engineer, Session Replay

    Remote role Full-time

    Experienced Remote Chat Specialist – Entry-Level Opportunity for Customer Engagement and Appointment Setting

    Remote role Full-time

    Data Entry Specialist – Remote Legal Records Management & Document Accuracy Expert (San Diego, CA)

    Remote role Full-time

    [Remote] Executive Administrator to CEO

    Remote role Full-time

    Mental Health Therapist - Part-time (W-2) - Telehealth (Ohio)

    Remote role Full-time

    Virtual Assistants for a Personal Injury Law Firm – Customer Service and Sales Experience

    Remote role Full-time

    Senior Software Engineer, Backend (Revenue Platform) - Remote

    Remote role Full-time

    Mortgage Loan Processor; BR 42 - VMOA; 4.7.25

    Remote role Full-time

    Maternal Health Peer Specialists

    Remote role Full-time

    JR Analista Salesforce

    Remote role Full-time

    Experienced Remote Data Entry Specialist & Customer Support Representative – Thriving in a Dynamic Arenaflex Environment

    Remote role Full-time