Cherwell Engineer - Matech Resources

Job Title

Cherwell ITSM Engineer Full-Time Contractor

Location

Duration

• Full-Time Contract (6 12 months, with potential for extension)

Overview

• We are seeking a highly skilled and experienced Cherwell ITSM Engineer to join our team as a full-time contractor. The ideal candidate will be responsible for the administration, configuration, and optimization of the Cherwell IT Service Management platform to support enterprise-level IT operations and service delivery.

Key Responsibilities

• Administer, and maintain the Cherwell ITSM platform, including configuration, customization, and integration.
• Design and implement workflows, business processes, and automation within Cherwell to improve service efficiency.
• Manage Cherwell objects such as Business Objects, Forms, Dashboards, and One-Steps.
• Collaborate with stakeholders to gather requirements and translate them into Cherwell solutions.
• Monitor system performance and troubleshoot issues related to Cherwell functionality.
• Ensure compliance with ITIL best practices and organizational standards.
• Provide technical support and training to end-users and internal teams.
• Participate in change management and release planning activities.
• Maintain documentation for configurations, processes, and procedures.

Required Qualifications

• Proven experience as a Cherwell Engineer (minimum 3 years preferred).
• Strong understanding of ITSM principles and ITIL framework.
• Experience with Cherwell Service Management platform configuration and customization.
• Proficiency in creating and managing One-Steps, Business Objects, and Automation Processes.
• Familiarity with integrations using REST APIs, Web Services, and third-party tools.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.

Preferred Skills

• Cherwell Certified Professional (CCP) certification.
• Experience with other ITSM platforms (e.g., ServiceNow, BMC Remedy).
• Scripting or development experience (JavaScript, PowerShell, etc.).
• Experience in healthcare, finance, or other regulated industries.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 90993722
• Position Id: 8750245