Customer Logistics Analyst- Walmart & Sam's
About the position Utz Quality Foods is seeking a Customer Logistics Analyst to join our team working on Walmart and Sam's. Reporting to the Head of Customer Logistics-Walmart and Sam's, this role is responsible for supporting the customer logistics strategy and execution plan to deliver target customer service levels, cost improvement, inventory, and cash collection targets. The position is responsible for identifying opportunities for continued efficiency improvements and developing reporting, root cause analysis, and action plans throughout the Walmart and Sam's distribution networks. The analyst will be responsible for defining supply chain policies, KPIs, and other targets and collaborating across sales, supply chain, and the customer to improve all metrics inclusive of service, cost-to-serve, and fine reduction. This is a remote position with travel as needed. This role can be based in Bentonville, AR, Hanover, PA; Dallas, TX; State College, PA; and Chicago, IL.
Responsibilities
- Perform analysis within the Utz route to market system to ensure optimal cost and service targets.
- Conduct transactional level analysis to create actionable insights for order trends and improvements.
- Perform analysis across order to cash value chain to determine impacts to cost, service, and waste.
- Manage GRS settings with co-managed approach with customer to ensure optimal orders to drive logistics efficiencies.
- Work collaboratively with Walmart and Sam's to successfully implement supply chain policies and initiatives, improve customer KPIs, and identify mutually beneficial wins.
- Create and present relative period KPI metrics to senior management and sales to ensure organizational alignment.
- Analyze, validate, manipulate, and interpret complex data from cross functional partners to develop solutions and optimization opportunities.
- Lead cross-functional teams to improve OTIF and SQEP targets and reduce fines.
- Collaborate with customer and MDM team to drive robust customer and product data governance and ensure data synchronization with customer using our industry standards.
- Analyze internal and external data sets to understand customer demand cycles, order patterns, and other trends to improve service and cost to serve.
- Address all ad hoc customer related issues and analysis requests as they arise.
- Develop strong relationship with sales to ensure all needs are met.
- Develop appropriate and clear metrics across all key performance indicators (KPIs) for channel to ensure strong performance management.
- Become Retail Link SME for organization.
Requirements
- Degree in business, supply chain, engineering, or equivalent combination of education and experience.
- 2-5 years work experience, strong business and broad supply chain acumen to include the end-to-end order management process.
- Experience managing and connecting large, complex data sets.
- Experience creating visual analytics particularly with Microsoft Power BI.
- Advanced experience in Excel (VLOOKUP, Pivot Tables, Charts, Graphs minimum required).
- Experience with ERP and TMS (Microsoft Dynamics 365 and e2open BluJay a plus).
- Order management, customer service, and/or customer fulfillment.
- Collaborative planning, forecasting, and replenishment a plus.
- Advanced knowledge and skill with Microsoft Office Suite.
- Ability to lead and manage multiple projects simultaneously and operate cross-functionally.
- Ability to work and thrive in a fast-paced environment.
- Skilled in analytical thinking and data-based decision-making.
- Outcome focused and a strong commitment to continuous improvement.
Benefits
- Medical, dental, and vision plans.
- Employer match 401k.
- Profit sharing plan.
- Employee stock purchase plan.
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