Managed Account Administrator

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Overview:

• To maintain and expand business with a portfolio of FedEx Trade Networks managed accounts by ensuring that overall service performance consistently achieves customer expectations.
• Manage and expand relationships with customers
• Develop and maintain a strong business relationship with senior levels of management inside the customer's organization
• Serve as the customer's primary communication link and Single Point of Contact (SPOC) for all intents and purposes
• Coordinate the activities of, and provide direction to, other departments
• Anticipate/identify and resolve problems; design and implement corrective measures
• Interpret requirements in customer SOP's; Develop and maintain Desk Level Procedures (DLPs) for each customer.
• Develop and implement customer satisfaction measures; Assess company performance
• Prepare and present Customer Business Reviews (CBRs) with focus on company service performance
• Recommend and oversee investigation into root cause of service failures, along with the development of corrective actions.
• Produce ad hoc reports as needed and requested from all levels of management.
• Coordinate claims and protests on customer's behalf
• Coordinate duty refunds on customer's behalf
• Coordinate duty tenders on customer's behalf
• Provide subject matter expertise and mentoring to the organization
• Provide global account management as required
• Ensure the retention and profitability of managed accounts
• Oversee the implementation of new services as PMO
• Back up to other account administrators as needed.
• Training for internal as needed.
• Maintain industry knowledge; Deliver counsel and advice on important trade matters
• Grow business (revenue) through service expansion
• Performs other duties as assigned.

Experience:

• Bachelor's degree/equivalent experience preferred.
• Four (4) years of brokerage or transportation industry, customs border protection and other federal agency laws, regs, and procedures governing the customs brokerage industry which must include two (2) years assisting in account management or two (2) years of customer service/engagement experience with direct customer contact required. CCS and Broker License preferred.
• Required - MS Office, Outlook, Office equipment. Interact with customers, internal staff/departments and management of all levels.
• Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work.
• Handle time sensitive work.
• Ability to work independently with minimum supervision.
• Detail oriented. Collaborative. Drives for results.
• Moderate travel required.

Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: 4,117.00 - 7,066.00 USD Monthly Additional Details: FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. Apply tot his job Apply To this Job