VOC Specialist (Government) Mount Weather, Virginia
Job Description: This position requires office presence of a minimum of 5 days per week and is only located at customers site. No relocation is offered. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government . We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our Team provides Federal Government O&M support of contracted operations. AT&T has an opening for a VOC Specialist to support the Federal Government in providing O&M support of contracted operations. Job Duties/Responsibilities:
- Job responsibilities include but may not be limited to: Schedule video conferences with remote sites. Accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls.
- Provide customer interface, first tier support and trouble shooting. Operate and trouble shoot multi-vendor equipment. Equipment types include Polycom, Cisco, Pexep and others.
- Facilitator of third tier call-out, including trouble tickets, installation and operation of all video teleconference equipment.
- Demonstration of Customer Service skills and strong phone presence required. Excellent verbal and written communication skills.
- Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls. Poly, Cisco and other IT related certifications a plus.
- Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.).
- Overtime, shift work and occasional travel may be required, or other duties as assigned.
- Candidates must be able/willing to obtain a TS clearance. Any active clearance a plus.
Required Clearance: Must be able to initially obtain Public Trust and follow-on TS (#clearable) Our VOC Specialists earn between $50,000 – $61,500. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours: 40 Time Type: Regular Location: Mount Weather, Virginia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Apply tot his job Apply To this Job