Sales Support Representative; Remote​/Part-Time, Temp

Position: Sales Support Representative (Remote/Part-Time, SCAN Temp Employee) Join to apply for the Sales Support Representative (Remote/Part-Time, SCAN Temp Employee) role at SCAN 2 days ago Be among the first 25 applicants Join to apply for the Sales Support Representative (Remote/Part-Time, SCAN Temp Employee) role at SCAN About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit (Use the "Apply for this Job" box below). , or follow us on Linked In; Facebook; and Twitter. Sales Support Representative Remote - Temp, Part-Time About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit , or follow us on Linked In; Facebook; and Twitter. The Job Temporary Position. Part-Time. 3-6 month assignment. Provide excellent customer service to our contracted brokers and SCAN Sales Representatives that call into the Sales Support line. Support the contracted Broker community and SCAN Sales Representatives by answering questions regarding Medicare/Medi - cal eligibility, network, formulary, & benefit design, and as well as other related topics or concerns to assist with bringing in more membership. Training to be provided at the beginning of the assignment. You Will

• Answer phone calls from internal sales representatives as well as external broker agents.
• Provide excellent customer service to the contracted Broker community and SCAN Sales Representatives. Responds to questions regarding eligibility, network, formulary, benefit design, commissions, as well as related topics or concerns.
• Accurately interpret and explain benefits and plan options.
• Provide follow-up to callers as needed to resolve the inquiry, in a timely fashion. Escalate appropriate issues to management, and route calls to internal departments when needed.
• Maintain professional knowledge of Medicare and SCAN benefits by successfully completing required training.
• Follow all state and regularity guidelines by adhering to programs implemented by Compliance Department.
• Document all calls and action items in the Sales Support call log, according to department standards.
• Contribute to team effort by accomplishing…

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