Remote Customer Service Representative – (Work From Home Job) – Santa Ana, CA

Sofa is currently hiring Remote Customer Service Representatives based in Santa Ana, CA to join our growing remote support team. This is a great opportunity to work from home while helping customers with professionalism and empathy. As a Remote CSR, you’ll handle inquiries, resolve issues, and represent Sofa’s customer-first culture. Whether you're experienced or just starting out, we welcome applicants who are organized, patient, and committed to delivering great service. Key Responsibilities: - Interact with customers via phone, email, and live chat. - Troubleshoot problems and offer appropriate solutions. - Document interactions in internal systems. - Follow standardized procedures and escalate complex issues. - Uphold Sofa’s reputation for outstanding customer support. Job Requirements: - Based in Santa Ana, CA or within the U.S. - Strong communication and multitasking skills. - Comfortable using digital tools and systems. - Self-motivated with a quiet, distraction-free workspace. - Previous customer service experience is a plus, not a requirement. Benefits: - Fully remote position with equipment provided. - Competitive hourly pay ($18 to $24). - Flexible work schedules (full-time or part-time). - Comprehensive training and onboarding. - Health and wellness benefit options. How to Apply: Visit the Sofa Careers site, search for “Remote Customer Service Representative,” and select Santa Ana, CA as your location. Submit your application and complete the brief assessment to get started. Apply Job!