Part-Time Remote Customer Service Consultant - Aetna Answer Team

Join our dynamic team as a Customer Service Consultant for the Aetna Answer Team at CVS Health, where you'll play a vital role in delivering exceptional client experiences in a fast-paced, remote call center environment. As a key member of our collaborative team, you'll have the opportunity to make a meaningful impact on the lives of individuals seeking assistance with their health care needs.

About the Position:

In this exciting role, you'll serve as a primary point of contact for clients, responding to a variety of service requests and issues, including enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. Your primary goal will be to deliver first-call resolution for 90-95% of inquiries, utilizing your problem-solving skills to accurately identify, research, and resolve issues based on initial client communication.

As a Customer Service Consultant, you'll be expected to demonstrate exceptional customer service skills, a strong client-facing orientation, and the ability to develop technical acumen to resolve complex issues. Your contributions will be instrumental in enhancing the overall client experience and ensuring that CVS Health continues to deliver on its commitment to human-centric health care.

Responsibilities

• Respond to client service requests and issues in a call center environment
• Deliver first-call resolution for 90-95% of inquiries
• Accurately identify, research, and resolve issues based on initial client communication
• Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
• Demonstrate exceptional customer service skills in all interactions with clients
• Utilize problem-solving skills to address and resolve client concerns effectively

Requirements

• High School Diploma or GED equivalent required
• Prior call center experience is required
• Experience in process improvement and root-cause analysis methodologies preferred
• Capability to develop technical acumen is necessary
• Strong client-facing orientation is essential
• Demonstrated exceptional customer service skills are required
• Demonstrated problem-solving skills are necessary

Nice-to-Haves

In addition to the requirements, we're looking for candidates with a passion for delivering high-quality service and a desire to make a difference in the lives of our clients.

Benefits

• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year

Are You the One We're Looking For?

If you're a talented and motivated individual with a passion for delivering exceptional customer service, we want to hear from you! Submit your application today to join our dynamic team and make a meaningful impact on the lives of our clients.

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