Customer Experience Specialist

Join Panoptyc, a revolutionary loss prevention company, in our mission to transform retail security using cutting-edge visual AI and manual review technologies. As a fully remote and rapidly growing team, we're seeking a highly skilled Customer Experience Specialist to deliver exceptional support to our customers and internal teams.

At Panoptyc, we're committed to making a significant impact in the retail industry, with our solutions already being used in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our technology is helping to detect theft and prevent loss. As a key member of our team, you'll play a vital role in ensuring our customers receive the best possible experience, driving customer satisfaction and loyalty.

About the Role

Key Responsibilities

• Provide proactive and responsive customer communication, including warm outreach calls/emails to check on camera installations and usage, as well as inbound support to answer queries and resolve installation or operational issues.
• Share updates on new products and services to help customers maximize value and resolve issues swiftly, troubleshooting directly or escalating complex problems as needed.
• Ensure installation completion through follow-up reminders and assistance, maintaining up-to-date documentation and addressing customer queries in a timely and professional manner.

Requirements

• Excellent verbal and written English skills, with the ability to communicate complex information clearly and concisely.
• 1+ year of customer-facing experience, preferably in customer service or support, with a strong understanding of customer needs and expectations.
• Strong problem-solving, data entry, and communication abilities, with the ability to work independently and as part of a team.
• Availability to work 40 hours per week on Eastern Standard Time (EST), with a reliable internet connection and a quiet, dedicated workspace.

What We Offer

• Competitive salary and benefits package, with a hourly rate of $5-$6 USD.
• The opportunity to be part of a rapidly growing team that's reshaping retail security, with a dynamic and global team that's passionate about making a difference.
• Full remote work flexibility, with the ability to work from anywhere and maintain a healthy work-life balance.
• Opportunity to work with cutting-edge data tools and technologies, with ongoing training and development to help you grow and succeed in your role.

Job Details

• Full-time status (40 hours per week), with a fixed schedule and regular working hours.
• Able to work during US Eastern time zone, with a reliable internet connection and a quiet, dedicated workspace.
• Location: Philippines, with the ability to work remotely and maintain a healthy work-life balance.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Apply now and join our team of innovators who are revolutionizing retail security. Apply here

Let's protect retail together!