Remote Call Center Representative - 3rd Shift

Join our innovative team at AAA Northeast as a Remote Call Center Representative and be at the forefront of delivering exceptional customer experiences. We're seeking a highly skilled and motivated individual to join our team on a full-time basis, working from the comfort of their own home. As a Call Center Representative, you will play a vital role in providing top-notch service to our members, addressing their roadside assistance needs, and promoting our products and services.

As a remote worker, you must reside within the AAA Northeast footprint, which includes RI, MA, CT, NY, and NJ, and have a reliable high-speed internet connection. Our available schedules include full-time 3rd shift positions, with typical hours ranging from 10:30 PM to 7:00 AM, including at least one weekend shift.

About Us: At AAA Northeast, we're dedicated to helping and serving our members, and we've earned the trust of millions over the past century. We're committed to giving back to the community and have been consistently rated as a top employer and best place to work in the Northeast.

Job Responsibilities

• Receive incoming calls for roadside assistance and process requests in a timely and efficient manner
• Provide detailed information on road service products and services, promoting member retention, renewal, and new membership sales
• Utilize department software to capture accurate information, prioritize calls for safety issues, and research membership status
• Determine the appropriate course of action for each call, consulting with supervisors as needed, and attempt to accommodate members in borderline situations
• Provide exceptional customer service, addressing members' emotional states, and resolving issues in a professional and courteous manner

Requirements

• High School Diploma or GED required, or 4 years of experience in lieu of a degree
• Customer Service experience required, with Call Center experience preferred
• Ability to address high-volume and challenging situations, with excellent communication and problem-solving skills
• Ability to operate a computer with relevant software applications and maintain confidentiality

What We Offer

• Competitive salary and benefits package
• Opportunity to work with a reputable and innovative company
• Professional development and growth opportunities
• Flexible remote work arrangement

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.