Remote Analyst - Network Technical Operations

Join American Express as a Remote Analyst - Network Technical Operations and be part of a dynamic team that drives success in the payments industry! We offer a competitive salary of $32/hour and a state-of-the-art remote workspace that fosters collaboration and growth. As a key member of our team, you will utilize your diverse skillset to build strong relationships with internal and external clients, manage network connectivity projects, and drive business results.

In this exciting role, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service and driving innovation in the payments industry. If you are a motivated and results-driven individual with a strong technical background and excellent communication skills, we encourage you to apply for this fantastic opportunity.

Job Details:

• Hiring Organization: American Express
• Post Name: Analyst - Network Technical Ops
• Qualifications: Bachelor's Degree
• Industry: Private
• Employment Type: Full-time
• Work Hours: 8 hours
• Salary: $32/hour
• Locations: Phoenix, USA

About This Job:

The Organization and Acquirer Arrangements group (NAS) is at the heart of the American Express Enterprise, controlling billions of transactions through the global payments processing network. As a Remote Analyst - Network Technical Operations, you will be part of the Item and Partner Enablement (PPE) team, which is responsible for client onboarding, network connectivity, and verification.

Key Responsibilities:

• Drive network connectivity efforts to ensure clients can successfully connect with and complete transactions on the American Express Network
• Build strong relationships with internal and external clients, including merchants, processors, network guarantors, and acquirers
• Manage network connectivity projects, including supporting network implementation and working with the execution of clients and arrangements in production
• Represent PPE in a professional manner to all clients, both internal and external

Requirements:

• Ability to build strong relationships with stakeholders and collaborate with different business units
• Knowledge of network protocols (IPs, iVPN, MPLS/Ethernet)
• Excellent customer service skills
• Effective communication skills (both verbal and written)
• Strong problem-solving skills
• Ability to translate technical details to non-technical colleagues
• Solid attention to detail
• Ability to manage multiple priorities and deadlines
• Strong desire to succeed and ability to work as part of a team
• Strong work ethic with a fun and positive attitude
• Fluency in English and Spanish

Preferred Qualifications:

• Knowledge of the payments industry and emerging technology
• Understanding of authorization, financial, and non-financial message file formats
• Familiarity with American Express payment platforms and processes

Are You the One We're Looking For?

If you believe you have what it takes to succeed in this role, submit your application today. We are eager to hear from talented candidates like you.

Apply To This Job