Remote Global Site Administrator - American Express

Join Our Team and Shape the Future of Business Travel

We're seeking a highly skilled and experienced Global Site Administrator to support our American Express client management team and customer contacts on a day-to-day basis. As a key liaison between client management and service delivery, you will ensure seamless online program connectivity and provide exceptional customer service. If you have a passion for the business travel industry and a knack for analytical skills, time management, and customer relations, we want to hear from you!

Key Responsibilities:

• Provide online tool support for day-to-day travel program requirements and escalation support
• Function as the key liaison between client management and service delivery to ensure online program connectivity
• Interact and support clients in online special projects and day-to-day requests, including basic program management and issue resolution
• Manage site administration for online booking tool and profile tool sites globally
• Analyze transaction types, fulfillment processes, and user requests to increase adoption and reduce transactional touch
• Develop and conduct client seminars regarding online tools and provide second-level support services
• Maintain relationships with client technical contacts to ensure timely resolution of user issues

Requirements:

• Thorough knowledge of the business travel industry
• Experience with Concur OBT, CONNECT Portal, SABRE GDS, and Correx
• Extensive customer service skills and excellent oral and written communication skills
• Highly organized and detail-oriented with strong analytical skills
• Proficient in Excel, Word, PowerPoint, and Microsoft Outlook
• Ability to work in a team environment and manage multiple priorities with good time management skills

What We Offer:

• Competitive salary range: $60,000 - $120,000 per year
• Annual Performance-Based Incentive
• Comprehensive US benefits programs
• Opportunity to work with a leading company in the business travel industry
• Remote work arrangement with a virtual location in the United States

How to Apply:

If you're a motivated and experienced professional looking for a new challenge, submit your application today! We value diversity and inclusion and encourage applicants from all backgrounds to apply. Apply Now

Equal Employment Opportunity:

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to providing a non-discriminatory environment free from intimidation, harassment, or bias.