Customer Service Representative - Behavioral Health (Remote)

Job Summary:

We are seeking a compassionate and experienced Customer Service Representative to join our Behavioral Health team. As a remote Customer Service Representative, you will play a vital role in providing exceptional advocate care to our members, ensuring they understand their benefits and claims. If you have a passion for delivering outstanding customer service and a background in behavioral health or a related field, we encourage you to apply for this rewarding opportunity.

Key Responsibilities:

• Engage with members to understand their health needs and provide personalized support
• Review member claim history for accuracy and resolve any discrepancies
• Explain member rights and responsibilities, ensuring they are informed and empowered
• Build trusting relationships with members, fostering a positive and supportive experience
• Perform financial data maintenance, ensuring accuracy and efficiency

Requirements:

• 1-3 years of customer service experience in a call center environment
• Preferred: Previous experience in behavioral health, medical, or insurance industry
• High School Diploma or GED required; Associate's degree preferred

What We Offer:

• Competitive salary and bonus opportunities
• Comprehensive benefits package, including:
  • Medical, dental, and vision coverage
  • 401(k) retirement savings plan
  • Employee Stock Purchase Plan
  • Fully-paid term life insurance
  • Short-term and long-term disability benefits
  • Paid Time Off (PTO) and paid holidays
• Well-being programs and education assistance
• Discount programs with participating partners
• Free development courses to support your career growth
• CVS store discount

Schedule:

• Monday-Friday, 10:00 AM - 6:30 PM EST (remote)

How to Apply:

Don't miss this opportunity to make a meaningful impact in the lives of our members. Apply now and take the first step towards a rewarding new role.