Customer Service Representative - Phone, Chat, and Email Support

Join the iPostal1 Team in Dallas, TX and Be Part of a Dynamic and Supportive Work Environment!

We're seeking a highly skilled and motivated Customer Service Representative to join our team in Dallas, Texas. As a leader in the digital mailbox industry, we're committed to delivering exceptional customer experiences and are looking for a talented individual to help drive our success.

About iPostal1: Headquartered in Rockland County, N.Y., we're a cutting-edge company with a rapidly growing customer base. We're excited to offer a unique opportunity to join our team and be part of a forward-thinking organization.

What We Offer:

• Competitive salary and benefits package
• Two-week paid training program to set you up for success
• Dynamic and supportive work environment
• Opportunity to work with a innovative company in the digital mailbox industry

Job Summary:

As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support via phone, chat, and email. You will be responsible for resolving customer inquiries, addressing concerns, and delivering personalized solutions to ensure customer satisfaction.

Responsibilities:

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed and escalate when necessary
• Deliver information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations and provide solutions to resolve inquiries
• Actively engage customers in online chat context and assist with general inquiries, product support, and basic sign-up issues
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, and dispensing
• Additional duties as assigned, including handling escalations, team supervision, analytics, and reporting

Requirements:

• Active listening skills and results-oriented approach
• Strong work ethic and excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating CRM and/or multiple software applications

We're an Equal Opportunity Employer: iPostal1 considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other category protected by law.

Apply Now and take the first step towards a rewarding career with iPostal1!