Key Job Details:

• Position: Customer Service Specialist
• Location: Remote
• Start Date: Immediate openings available
• Compensation: Competitive salary starting at $18.00 per hour
• Company: AdaptHealth

About Us:

At AdaptHealth, we're dedicated to providing full-service home medical equipment products and services that empower patients to live their best lives - out of the hospital and in their homes. We're seeking a compassionate and detail-oriented Customer Service Specialist to join our team and make a profound impact on the quality of patients' lives.

Job Summary:

As a Customer Service Specialist, you will be responsible for learning and understanding the entire front-end process to ensure successful service for our patients. You will work in a fast-paced environment, answering inbound calls, making outbound calls, and providing exceptional customer service to patients, families, and healthcare professionals.

Key Responsibilities:

• Develop and maintain working knowledge of current products and services offered by the company
• Answer all calls and emails in a timely manner, adhering to performance goals
• Document all call information according to standard operating procedures
• Answer questions about products and services, retail stores, general service line information, and other information as necessary
• Process orders, route calls to appropriate resources, and follow up on customer calls where necessary
• Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
• Navigate through multiple online EMR systems to obtain applicable documentation
• Enter and review all pertinent information in EMR system, including authorizations and expiration dates
• Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies
• Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
• Facilitate resolution on customer complaints and problem-solving

Requirements:

• High School Diploma or equivalent required
• One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management
• Excellent customer service skills, analytical and problem-solving skills, and attention to detail
• Proficient computer skills and knowledge of Microsoft Office
• Ability to prioritize and manage multiple tasks, work independently, and as part of a group

What We Offer:

• Competitive salary starting at $18.00 per hour
• Opportunity to make a profound impact on the quality of patients' lives
• Flexible work arrangements, including remote work options
• Equal opportunity employer with a commitment to diversity and inclusion

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply for this exciting opportunity. Please submit your application without delay.