Data Quality Support Specialist - Remote Opportunity
Job Summary:
We are seeking a highly skilled and detail-oriented Data Quality Support Specialist to join our team at Workwarp. As a Data Quality Support Specialist, you will play a critical role in ensuring the accuracy and quality of our data by providing support to internal and external sales teams, customers, and stakeholders. This is a full-time remote opportunity that requires excellent communication, problem-solving, and analytical skills.Key Responsibilities:
- Prepare and maintain accurate quotes, contracts, and RFP/RFI responses
- Maintain up-to-date sales demonstration tools and applications to support sales teams
- Work with multiple sources of data/systems to produce outcomes with some variability
- Exercise independent judgment to make decisions and resolve moderately complex issues
- Develop and deliver sales presentations and trainings in a professional and effective manner
- Provide exceptional customer service and support via phone, email, live chat, and in-person
- Troubleshoot problems and assist customers to understand and resolve product or service issues
- Identify and summarize complex issues for management review
- Collaborate with teams and report directly to the Support Manager
Requirements:
- Excellent written and verbal communication skills with internal and external partners
- Experience in administrative tasks, organization of work materials, prioritization, and meeting quotas
- Demonstrated ability to critically think and address moderate customer and client issues
- Ability to focus on customer needs and communicate with higher-level staff
- Experience working with MS programs and aptitude to learn new technology and data
- Prior experience in a customer-facing or sales support role
What We Offer:
- Competitive salary
- Remote work opportunity
- Immediate openings available
- Opportunity to work with a dynamic team and contribute to the company's success