Manager, Application Support (SAP BRIM) - Lead the Way to Exceptional User Experience

Join our dynamic team as a Manager, Application Support (SAP BRIM) and take the next step in your career! We're offering a unique opportunity to lead a team of talented professionals in delivering top-notch application support services in a flexible, hybrid remote work arrangement.

Job Summary

We're seeking an experienced Manager, Application Support (SAP BRIM) to oversee the delivery of 24/7 user and technical support services. As a key member of our team, you will be responsible for managing team members and vendors to ensure timely and quality resolution of application defects, problems, and enhancement requests. You will partner with business and solution architects to identify opportunities for improved customer service, increased agility, and availability.

Key Responsibilities

• Manage team members and vendors to deliver 24 x 7 user & technical support, ensuring quality and timely resolution of application defects/problems & enhancement requests.
• Run an agile-based request management workflow, focused on maximizing velocity, improving quality, and reducing backlog.
• Partner with Business & Solution Architects to identify opportunities for improved customer service, increased agility, and availability.
• Work with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms, and identifying new/rationalizing existing services.
• Ensure Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team.
• Develop and guide direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.

What We Offer

As a Manager, Application Support (SAP BRIM) at The Walt Disney Company, you will enjoy:

• Competitive salary and benefits package.
• Flexible, hybrid remote work arrangement.
• Opportunity to work with a talented team of professionals.
• Career growth and development opportunities.

How to Apply

Ready to take the next step in your career? Apply now and let's discuss how you can become a vital part of our success story.

The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.