Remote Patient Care Advocate & Specialty Pharmacy Technician

Join Our Team and Shape the Future of Patient Care! We're seeking a highly skilled and compassionate Patient Care Advocate/Specialty Pharmacy Technician to work remotely with our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and support to patients in a fast-paced call center environment.

In this dynamic role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding patient care. We offer a competitive salary range of $15.84-17.69 per hour, reflecting your skills and experience, as well as a comprehensive benefits package and opportunities for professional growth and development.

Job Overview

The Patient Care Advocate/Specialty Pharmacy Technician will be responsible for providing exceptional customer service, accurately processing medication orders, and resolving customer service issues in a timely and professional manner. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities:

• Accurately enter medication orders and select billing and shipping methods for incoming patient orders
• Provide exceptional customer service, responding to incoming calls and resolving customer service issues in a timely and professional manner
• Document patient-reported information into TherigySTM and maintain accurate records
• Work with patients to resolve payment-related issues and ensure member satisfaction
• Maintain reasonable production levels as determined by supervisor and participate in ongoing training and development programs
• Assist in orienting and training new employees and perform other duties as assigned

Qualifications:

• High School Diploma or GED required; pharmacy technician or related certification preferred
• Experience in a customer service-related field; 6-12 months experience as a pharmacy technician preferred
• Registered with the State of Mississippi as a Pharmacy Technician (required for Mississippi employees)
• Availability to work nights and weekends, as required, and maintain a high level of attendance and punctuality

What We Offer:

• Competitive salary range of $15.84-17.69 per hour
• Comprehensive benefits package and opportunities for professional growth and development
• A dynamic and supportive team environment with a passion for delivering exceptional patient care

Ready to Join Our Team?

If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we want to hear from you! Apply now to take the first step in an exciting and rewarding career with our team.

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