Principal Solutions Consultant - Customer Service (Remote)

Join Our Mission-Driven Team at Pega: Unlocking Customer Service Excellence

We're seeking a highly skilled and experienced Principal Solutions Consultant - Customer Service to join our dynamic team in a remote work environment. As a key player in our organization, you will leverage your expertise to drive digital transformation initiatives and deliver exceptional customer experiences. With a competitive salary and a comprehensive benefits package, this is an exciting opportunity to take your career to the next level.

Meet Our Team and Your Role

As a Pega Customer Service Specialist Solutions Consultant, you will collaborate with large enterprise organizations and international brands to demonstrate the value and business benefits of adopting Pega Customer Service. You will work closely with industry-aligned sales teams, solutions consultants, product managers, and partner organizations to ensure the successful execution of sales strategies.

Key Responsibilities

• Drive digital transformation initiatives with customers, leveraging Pega Customer Service to deliver exceptional experiences
• Create engaging demonstrations and presentations to help customers visualize and transform their employee and customer experiences
• Present tailored solutions, lead workshops, and develop effective selling and solution delivery strategies
• Act as a trusted advisor to customers, partners, and internal teams, providing expertise on Pega Customer Service and its applications
• Collaborate with field teams and clients to evangelize solutions, driving innovation and adoption of initiatives
• Foster strong partnerships with internal leaders and peer specialist organizations globally
• Stay up-to-date on relevant technology trends and competitive solutions, sharing knowledge and creating reusable assets

Ideal Candidate

You are a passionate and technically astute expert in Customer Service, with experience in client-facing roles such as presales, consulting, or software application development. You possess:

• Technical and business expertise in Customer Service and Pega's platform
• Strategic thinking and communication skills to develop customer relationships and present robust product demos
• Experience in software development, architecture, project management, and solution architecture
• Leadership and mentoring skills, with the ability to inspire and coach others
• A strong understanding of Contact Center technologies and the ability to develop and execute innovative ideas

What We Offer

At Pega, you'll enjoy:

• Gartner Analyst-acclaimed technology leadership
• Continuous learning and development opportunities
• An innovative, inclusive, agile, and fun work environment
• A competitive global benefits program, including pay, bonus incentives, and employee equity

Simple Application Process

Ready to join our team? Click Apply Now to take the first step in an exciting new career chapter.