Remote Product Support Expert - Follow Up Boss

Join Our Team and Deliver Exceptional Customer Experiences

We're seeking a highly skilled and passionate Product Support Expert to join our Follow Up Boss team, providing top-notch support to our customers and helping them achieve their goals. As a key member of our team, you will be the primary point of contact for our users, offering timely and effective solutions to their queries and concerns.

About the Role:

In this exciting opportunity, you will have the chance to work with a best-in-class CRM, helping real estate teams build successful businesses. Your primary responsibilities will include:

• Providing exceptional customer support via phone, email, and tickets (using Zendesk)
• Educating customers about new features and functionality
• Advocating for customer needs and requests across the company
• Monitoring accounts to ensure customer satisfaction and addressing potential churn
• Onboarding new accounts and delivering outstanding customer experiences

What We're Looking For:

To be successful in this role, you should be:

• A tech-savvy individual with experience in SaaS applications
• An excellent communicator with superb written and verbal skills
• A patient, empathetic, and resourceful problem-solver
• A self-motivated and independent individual who can work efficiently in a fast-paced environment
• A team player with a positive attitude and a passion for delivering exceptional customer experiences

What We Offer:

In return for your skills and experience, we offer:

• A competitive salary ($23.50 - $37.50 hourly) and equity awards
• A comprehensive benefits package, including medical, dental, vision, life, and disability coverages
• Parental leave, family benefits, retirement contributions, and paid time off
• A dynamic and innovative work environment with a commitment to equity and belonging
• The opportunity to work with a talented team and make a real impact on our customers' lives

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application.