Remote Scheduling Specialist - PST Time Zone

Join Our Dynamic Team and Shape the Future of Trades!

We're Workwarp, a forward-thinking company dedicated to making a meaningful impact in the lives of people in the trades. As a Remote Scheduling Specialist, you'll play a vital role in our mission to deliver exceptional customer experiences and drive business growth.

Job Highlights:

• Company: Workwarp, a reputable and expanding business
• Position: Remote Scheduling Specialist (PST Time Zone)
• Compensation: Competitive salary and opportunities for professional development
• Location: Fully remote, with the flexibility to work from anywhere
• Start Date: Immediate openings available, with a comprehensive onboarding process

As a Remote Scheduling Specialist, you will be responsible for managing day-to-day scheduling operations, ensuring seamless coordination of service appointments, and providing top-notch customer service. If you're a self-motivated individual with a growth mindset, excellent communication skills, and a passion for delivering exceptional customer experiences, we want to hear from you!

Responsibilities:

• Oversee day-to-day operations, including phone and email management, correspondence, and service appointment scheduling
• Coordinate scheduling of technicians for service calls, installations, and repairs, ensuring timely and efficient dispatch
• Monitor technician schedules, adjust as needed, and serve as the primary point of contact for customer inquiries and concerns
• Ensure excellent customer service, promptly responding to inquiries and resolving issues in a professional manner
• Organize and maintain systems for documents, invoices, and client records, with a focus on attention to detail and problem-solving
• Process payments, follow up on overdue accounts, and assist in setting up and implementing ServiceTitan
• Collaborate with the team to support business growth and development, with opportunities for professional growth and advancement

Requirements:

• 2+ years of experience in dispatching, preferably in the plumbing, HVAC, or electrical services industry
• Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan
• Excellent time management, multitasking, and prioritization skills, with a focus on attention to detail and problem-solving
• Exceptional communication and customer service skills, with the ability to work effectively with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials (beneficial but not required)
• High school diploma or equivalent, with a clear background check

What We Offer:

• Competitive salary and opportunities for professional growth and development
• Fully remote work arrangement, with the flexibility to work from anywhere
• Comprehensive onboarding process and ongoing support
• Collaborative and dynamic team environment, with a focus on delivering exceptional customer experiences

How to Apply:

If you're a motivated and customer-focused individual looking to join a dynamic team, please submit your application today! Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all.