Remote Product Manager, Customer Service - $28-$35/Hour

Join Netflix and Shape the Future of Customer Experience

We're seeking an experienced Product Manager to lead the development of our contact center platform, ensuring seamless interactions between our customers and support specialists. As a key member of our Customer Support Association, you'll collaborate with cross-functional teams to deliver a top-tier platform experience that enables our Customer Support team to provide exceptional service.

Key Responsibilities:

• Provide product management leadership for our contact center platform, including new feature adoption, feature enhancements, data pipelines, APIs, and integrations with internal tools.
• Define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate plans.
• Collaborate with CS functional teams to understand their vision and challenges and deliver optimal solutions.
• Manage integrations and adoption of products, including close collaboration with engineering and data scientist teams, as well as third-party solution providers and consulting firms.
• Embody the unique Netflix culture and values.

Requirements:

• 4+ years of experience in product management for consumer or internal-facing products.
• Ability to make difficult decisions informed by both data and judgment.
• Deep focus on delivering an exceptional customer and specialist experience.
• Proven track record of implementing projects that quantitatively improved customer and specialist experiences.
• Organizational leadership and influence without authority.
• Excellent written and verbal communication skills.
• Ability to motivate, inspire, and lead designers and engineers.
• Related experience working with CCaaS, CPaaS, UCaaS, and CRM products.
• Related experience focusing on Customer Support.
• Experience working on global products is also beneficial.

What We Offer:

• Competitive salary: $28-$35/hour.
• Remote work arrangement.
• Full-time employment opportunity.
• Immediate start date available.
• Opportunity to work with a leading global brand.

Ready to Apply?

If you're a motivated and experienced product manager looking for a new challenge, apply now to join our team and shape the future of customer experience at Netflix!