Senior Director of Account Management, Ads Platform - Unlock Your Potential in a Dynamic and Supportive Team

Join our innovative and forward-thinking team as a Senior Director of Account Management, Ads Platform, and take your career to the next level! We are seeking a highly skilled and experienced professional to lead our Advertising Account Management Team in a remote capacity, with the opportunity to start immediately. As a key member of our team, you will be responsible for driving success and delivering exceptional results, with a competitive salary and benefits package to match your expertise.

At Swiftly, we are a leading provider of technology and solutions for retailers worldwide, empowering them to grow sales and build loyalty through our best-in-class platform. As the first vendor to connect the digital and in-store shopping experience with a robust ad platform, we are revolutionizing the retail media landscape. Our platform seamlessly connects with retail customers across the entire shopping journey, providing unparalleled insights and opportunities for growth.

Job Summary

We are seeking a seasoned Senior Director of Account Management to lead our existing Advertising Account Management Team, focusing on managing a team of Media Account Managers to deliver exceptional media campaigns for CPG, Alcohol brands, and Grocery Retailers. As a strategic leader, you will be responsible for designing and executing media campaigns that drive customer retention and revenue growth, leveraging your expertise in the digital media ecosystem and Swiftly's product solutions.

Key Responsibilities

• Lead the Account Management Team to design effective media campaigns across on-site, off-site, email, and social media channels
• Ensure team members are consistently trained on tools, systems, and communication processes to deliver flawless campaign executions and results
• Establish clear roles and responsibilities across cross-functional departments, including customer account management, media planning, and media operations/buying
• Define and track key performance metrics to successfully manage and deliver effective client campaigns
• Collaborate with partners, including retailers and 3rd party media platforms, to establish standard operating procedures and optimize ways of working
• Support the Ad Sales Team and clients to solve problems, identify revenue growth opportunities, and uncover new strategic business solutions
• Present annual Account Management priorities and goals to Swiftly Management, Sales, and Strategic Clients/Partners
• Deliver against KPIs associated with revenue growth, customer satisfaction, upselling new products/features, and customer retention

Requirements

• Proven team management experience, with a strong track record of leadership and coaching
• Strategic thinking and problem-solving aptitude, with attention to detail and a results-driven approach
• Excellent communication, leadership, and coaching skills, with the ability to work collaboratively in a fast-paced environment
• Experience defining and measuring workflow processes, with a focus on continuous improvement and optimization
• Strong understanding of the digital media ecosystem, including experience working with different digital media platforms and data providers
• Ability to counsel customers on campaign effectiveness, optimization recommendations, and problem resolution strategies
• Proven experience delivering effective media results for customers and retaining/growing customer revenue

What We Offer

At Swiftly, we are committed to creating a collaborative and dynamic work environment that values innovation, creativity, and teamwork. As a member of our team, you will have the opportunity to work on challenging projects, develop new skills, and contribute to the growth and success of our company. We offer a competitive salary and benefits package, as well as a remote work arrangement that provides flexibility and work-life balance.

Our Culture

At Swiftly, we are a growing team of experienced industry professionals who are passionate about solving tough problems and creating innovative solutions. We value a collaborative environment that encourages experimentation, learning, and growth. Our employees are the pillars of our company, and we are committed to providing a supportive and inclusive work environment that fosters creativity, innovation, and success.

Equal Opportunity Employer

Swiftly is an Equal Employment Opportunity and Affirmative Action Employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds, and are committed to providing reasonable accommodations for individuals with disabilities.

Ready to Apply?

Don't miss out on this exciting opportunity to join our team as a Senior Director of Account Management, Ads Platform. Apply now and take the first step towards unlocking your potential in a dynamic and supportive team!