Social Media Content Moderator - Bilingual Korean/English (Onsite Opportunity)

Join Our Dynamic Team as a Social Media Content Moderator! We're seeking a highly skilled and detail-oriented individual to join our team as a Social Media Content Moderator, where you'll play a critical role in ensuring a positive social experience for users. As a bilingual Korean/English speaker, you'll have the opportunity to work with a leading global company, Teleperformance, and be part of a diverse and inclusive team.

Located at our onsite facility in Port Saint Lucie, Florida, this role offers a competitive salary, comprehensive benefits, and paid training. As a Social Media Content Moderator, you'll be responsible for reviewing user-generated content, ensuring community guidelines are met, and escalating any content that violates parameters set. Your strong emotional intelligence, resilience, and attention to detail will enable you to navigate complex issues and provide trends and insights to improve processes.

About Us: Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business. With over 500,000 inspired and passionate people speaking more than 300 languages, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Responsibilities:

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Participate in frequent refresher training to implement correct policies
• Comply with performance indicators or parameters defined by the specific client's operation
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy, and product improvements

Requirements:

• Bilingual Korean/English required
• Ability to work onsite at Port Saint Lucie, Florida
• Strong emotional intelligence and resilience
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Attention to detail and logical problem-solving skills
• Availability to work various shifts
• Experienced with Windows operating systems and strong computer skills
• Ability to type 25 wpm
• Over 18 years of age and high school graduate or GED or higher
• 6 months customer service experience preferred

What We Offer:

• Competitive salary and comprehensive benefits
• Paid training and opportunities for growth and development
• Dynamic and inclusive work environment
• Predictable and reliable schedule
• Opportunity to work with a leading global company

How to Apply: If you're a motivated and detail-oriented individual who is passionate about social media and customer service, we want to hear from you! Apply today and join our team as a Social Media Content Moderator.