Bilingual Customer Contact Agent (French & English) – Remote – Night & Weekend shifts only
Join one of the market leaders in the automotive industry, renowned for innovation, customer focus, and excellence in service!
We are looking for a bilingual (French & English) customer contact agent to manage inbound and outbound calls, respond to online chats, participate in outbound campaigns, and maintain our CRM database. Your strong communication skills, commercial acumen, and customer-first mindset will be key in this dynamic role.
Your role as Customer contact agent:- Handle e-mail communication with customers
- Respond to inbound online chats professionally and efficiently
- Participate in proactive outbound campaigns
- Accurately update and manage customer data in the CRM system
- Work closely with internal teams to resolve customer issues
- Fluency in French (spoken and written)
- Ability to understand English for internal communication and tools
- Customer contact experience (call center or similar)
- Ability to work weekends & evenings only
- Commercial mindset and ability to upsell when appropriate
- Proactive, team-oriented, and organized spirit
- Previous experience in a similar role is a strong asset
- Knowledge of Salesforce is a plus
+Fully remote position (work from anywhere in the world)
+ Coverage for internet and phone bills + Referral bonus + (Digital) team get-togethers and networking events are in our DNA! + Need a place to live? Digitally check in to your spacious room in our WN LAB Hotel, the biggest and coolest 4* co-living hotel in Bulgaria. With no need to pay a deposit, and special discount rates for single apartments, starting from 660 EUR per month (utilities and cleaning included!), we’ve got you covered. = TOTAL(LY): amazing life & work with WorkNomadsAbout the docking station
WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs.
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We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard, and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.
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