Program Support Representative - Bilingual

HealthSnap (healthsnap.io) empowers patients and their physicians to improve health outcomes using an innovative platform for modern, proactive patient care. We help healthcare organizations easily manage chronic conditions remotely, and deliver personalized patient experiences when it's needed most. Be part of an organization built on teamwork, innovation, mutual respect, and equity for all. We believe in the power of prevention over treatment, after our co-founders experienced how modern healthcare failed their loved ones, they knew there had to be a better way. We believe that every patient deserves to receive the right care, at the right time, and in the right location - regardless of their condition or status. We lead with empathy above all else, and place the patient at the center of everything we do. Working at HealthSnap means being part of a family and a team where if you win, we all win, no matter how big or small the accomplishment. We take ownership - and lead with empathy - and expect each employee to recognize that real patients rely on HealthSnap every day. Join HealthSnap’s growing customer support team! We’re seeking a bilingual (Spanish/English) Program Support Representative to support patients enrolled in our Remote Patient Monitoring (RPM) program. In this role, you’ll provide compassionate, phone-based technical support for connected health devices, investigate transmission issues, troubleshoot device problems, coordinate warranty replacements and new device orders, and re-engage patients who’ve fallen out of compliance—all while delivering exceptional, empathetic service. Responsibilities:

• Provide frontline support to RPM patients, internal Care Navigators, and Practices.
• Troubleshoot device problems, app connectivity, and Bluetooth pairing (iOS/Android)
• Communicate clearly and effectively with patients via phone and SMS
• Liaise with device manufacturers to coordinate warranty replacements
• Document all work accurately and follow established SOPs
• Remain flexible—our workflows evolve as we grow and improve
• Meet individual and team-based performance metrics (tickets, calls, availability, etc.)

Experience:

• Genuine empathy and a deep drive to help others
• A strong sense of urgency when caring for patients
• Full fluency in both Spanish and English
• A collaborative, team-first mindset
• Comfort working independently in a remote setting
• Curiosity and a knack for investigating and solving problems
• Confidence in identifying process improvements and sharing ideas
• 4+ years of experience in customer support (healthcare or cellular industries preferred)
• Technical fluency with iOS, Android, Bluetooth, and app platforms
• Excellent verbal communication and strong grammar skills
• Patience and professionalism, especially when supporting elderly patients
• Exceptional time management, adaptability, and follow-through

Job Type: Full-time Location: Remote Benefits: HealthSnap offers a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Paid Time off, Career Advancement Opportunities, and the Ability to Work Remotely. We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, or your identity expression, if you are passionate about improving the future of healthcare through lifestyle change, we want to hear from you! The pay range for this role is: 40,000 - 50,000 USD per year(Remote (United States)) Apply tot his job