Claims Customer Service Representative
Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Claims Customer Service Representatives to work remote in Washington State or Oregon. As a Claims Customer Service Representative you will answer high volume inbound calls, focusing on capturing detailed information for newly reported claims as well as answering questions on claims previously reported. You will learn product knowledge during hands on New Hire training. When catastrophes strike you will be required to work overtime. If you are looking for a position that can turn into a long term career then this is the position for you! salary: $20 - $23 per hour shift: First work hours: 7 AM - 5 PM education: Bachelors
Responsibilities
As a Claims Customer Service Representative your Job Duties will Include:
- Answering high incoming call volume & provide written communication for all lines of business for policyholders, agents, and strategic accounts
- Processing transactions for multiple lines of business, systems, & products
- Using multiple computer applications
- Actively participates and involvement in department initiatives and goals
- Maintaining Customer Service Metrics on Call volume, Quality of call and attendance.
The ideal Candidate will possess the following:
- 2 + years of Customer Call Center Experience working with Liability or Auto Claims.
- Demonstrated ability to work successfully in a metric driven environment.
- Proven track record of Attendance and Punctuality.
- Ability to adapt to change.
- Bi-linugal Spanish a Plus!
- Excellent written and communication skills
If you enjoy working in a fast paced environment and are passionate about providing excellent customer service in an environment that promotes growth and opportunity apply for this position today! Skills
- Customer Service
- Call Center Support
- Data Entry
- Adapting to Change
- Telephone Etiquette
- Active Listening
- Excellent Communication Skills
- Customer Focused
- Click to Chat
- Computer Savvy
- Coach ability
- Punctuality
- Positive Attitude
- Quality Assurance
- Follow-up
- Empathy
- Claims Processing
- Insurance Claim Processing
- Liability Claims
- Auto Claims
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job