Outbound Call Center Representative

Summary

We’re seeking an energetic and professional Outbound Call Center Representative to join our Sales team. The primary focus of this role is to make outbound calls to potential clients, introduce them to Schultz’s products and services, and set the stage for deeper sales conversations. At Schultz Technology, we are committed to fostering a collaborative and growth-oriented work environment where teamwork and service excellence are at the heart of our success.

Key Responsibilities

• Conduct outbound calls to leads and prospects to introduce Schultz and its offerings
• Clearly communicate the value and mission of Schultz to potential customers
• Qualify leads and gather relevant information to support the sales process
• Schedule follow-up appointments or demos for the sales team
• Log call outcomes and maintain accurate records in ConnectWise, our CRM system
• Meet or exceed daily/weekly outreach and conversion goals

Requirements

• Previous experience in an outbound call center or sales support role preferred
• Excellent communication and interpersonal skills
• Confidence in speaking with new people and handling objections professionally
• Strong organizational and time management abilities
• Experience with ConnectWise or similar CRM software is a plus

Qualifications

• Comfortably making cold calls and talking to new people all day
• Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Eager to expand the company with new sales, clients, and territories
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently
• In-depth understanding of company services and position in the industry
• Tenacity to handle rejection and continue with a positive attitude when reaching the next potential client
• Knowledge of sales process from initiation to close
• Ability to work independently or as an active member of a team
• Previous experience in outbound call center, inside sales experience, or related sales experience preferred
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

Education and/or Experience

• At least 1-year experience in a similar role.
• Must have good communication and customer service skills.
• High School diploma or equivalent required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit or stand for extended periods during shifts
• Occasional lifting, up to 50 pounds, of office equipment and supplies
• Reaching above shoulder height, bending, or stooping as required for filing or setting up equipment
• Use of standard office equipment such as computers, phones, and printers

Why You’ll Love Working at Schultz Technology At Schultz Technology, we pride ourselves on fostering an innovative, inclusive, and supportive work environment. We believe that a collaborative team drives success, and we are committed to creating an atmosphere where you can thrive, grow, and make a meaningful impact. We encourage you to bring your ideas, creativity, and energy to help shape our IT solutions and support the diverse needs of our organization. Job Types: Full-time, Part-time Pay: $18.00 - $20.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Preferred)

Work Location: Remote Apply tot his job Apply To this Job