Sr. Product Manager

Overview of Job Function:

The Sr. Product Manager is part of the Engagement Data Management and Financial Compliance Recording product management team and is responsible for leading the product strategy, product roadmap, and feature requirements. This role will focus on software technology which, at its core, integrates and collects data from digital and voice communication platforms making it available for business insights, customer experience, and risk and compliance use cases. The solution incorporates AI technology, including speech to text, and large language models (LLM) to analyze this data both in real-time and near real-time. The target user community is across all industries and environments, with an emphasis on customer service operations as well as heavily regulated organizations.

Principal Duties and Essential Responsibilities

• Identify market opportunities.
• Define and manage the definition of product vision and strategy in collaboration with stakeholders.
• Convert the vision to a product roadmap.
• Write specifications, prioritize features, build consensus and coordinate product schedules.
• Work closely with highly technical managers and engineering teams to fulfill the product backlog using Scrum/ Agile methodologies.
• Create and lead others for mockups, wireframes or POCs.
• Gather and incorporate product feedback into subsequent product releases.
• Create formal product documentation such as feature sheets and user guides.
• Contribute to definition and execution of internal processes for delivery and maintenance of product offerings in Verint Cloud.
• Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging.
• Work with sales in customer engagements pre and post-sale including challenging and high stakes situations.
• Drive and deliver enablement for sales, presales, partners and services organizations in support of new offering launches.

Minimum Requirements:

• Bachelors degree in Computer Science, Engineering, Information Systems, or other business-related degree, or equivalent work experience
• Minimum of 8+ years of experience in product management or product engineering
• Ability to prioritize and delegate tasks across team boundaries and/or geographically dispersed teams while managing multiple priorities and parallel projects.
• Proven track record of successfully bringing complex software products or services to market, ideally in a B2B environment
• Exceptional strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies
• Strong content creation and presentation skills, with experience presenting to internal and external audiences.
• Demonstrated leadership abilities, including experience managing and mentoring product teams
• Highly motivated, self-directed, and results-oriented, with a strong sense of ownership and accountability
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Experience in the software-as-a-service (SaaS) industry, with a focus on contact center or financial services software solutions
• Experience within banking, capital markets or other heavily regulated industries.
• Experience managing big data technology product roadmaps
• Experience with VoIP technology that is used in telephony and unified communication platforms.
• Experience with AI and the use of LLMs

Originally posted on Himalayas