Application Support Specialist
Join Synergex as an Application Support Specialist and partner with the team to provide top-tier support for customers' applications. As an Application Support Specialist, you will manage support cases, take customer calls, write documentation, and work with developers on new features and bug fixes.
Requirements
- Have superior customer centric focus with a proven ability to thoroughly resolve customer inquiries via phone, video calls, ticketing system, and email.
- Identify, research and resolve application and technical issues related to supported applications.
- Document, track and monitor issues in company provided application to ensure timely resolutions, meeting or exceeding customer SLAs.
Benefits
- Loyal, enthusiastic customers who appreciate our role as their technology partner.
- A stable, profitable, long-standing business with a culture that values work-life balance.
- A variety of fun opportunities to connect with your coworkers both virtually and in-person.
- Access to employer-sponsored wellness programs.
- Comprehensive health plan that includes medical, dental, and vision insurance.
- Employer-paid long-term care, life, and AD&D coverage.
- 13 paid holidays.
- Generous time off with the ability for PTO to roll over year-to-year.
Originally posted on Himalayas
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