Progyny Care Advocate – Registered Nurse, Washington

The Progyny Care Advocate will be responsible for handling various interactions with members via telephone, e-mail, and secure messaging to assist them with ideal use of their benefits based on their specific journey and/or family building goals.

Requirements

• 2+ years of experience in a contact center environment, preferably in a healthcare/insurance environment.
• Excellent customer service, strong communication, interpersonal, and conflict-resolution skills - ability to communicate accurately and concisely
• Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment.

Benefits

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
• Menopause and midlife care
• Health, dental, vision and life insurance options for employees and family
• Free in-person, virtual and text-based mental health and wellness support
• Paid time off, including vacation, sick leave, personal days and summer flex time
• Company equity
• Bonus program
• 401(k) plan with company match
• Access to on-demand legal and financial advice
• Learning and development programs to help you grow professionally and a mentorship program
• Company social events to include annual volunteer day and donation matching
• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

Originally posted on Himalayas