Remote Incident Response Tech Lead

Join FusionTek as an Incident Response Technical Lead, providing high-touch technical management for incident response projects and communicating with clients and stakeholders. You'll be responsible for technical management, decision-making, and escalation point for clients and team members. Excellent communication, technical, and leadership skills are required.

Requirements

• Excellent comprehension and communication in the English language
• Previous experience leading a technical team
• Knowledge of Office 365 / Azure cloud services
• Knowledge of Active Directory
• Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures)
• Broad understanding of how operating systems work
• Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files)
• Comfortable working in different OSs, both in CLI and GUI
• SQL DB knowledge is a plus
• Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes)
• Experience troubleshooting ingress/egress issues
• Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.)
• Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.)
• Understanding of the elements of network and system performance
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must
• Demonstrated skillset through industry certifications or an agreed upon plan to obtain them
• Previous recovery / remediation experience a plus
• Experience working in a ticketing system is preferred, with Autotask experience a plus

Benefits

• Salary range – R800,000 to R950,000
• Quarterly bonus eligibility based on specific KPIs.
• Educational reimbursement for certification tests and company supplied training resources

Originally posted on Himalayas