FS / SP - Digital Strategy

Job Description

Infosys Consulting is seeking a visionary and accomplished Senior Principal to lead its financial services applied experience design initiatives. This role is ideal for a seasoned leader with 15+ years of experience in digital strategy, experience design, product innovation, and agile delivery—who is passionate about reimagining financial services through the lens of human-centered design and AI-powered user experiences. About the Role: As a Senior Principal, you will shape and drive strategic digital transformation initiatives for top-tier banking and wealth management clients. You will lead multidisciplinary teams across design, product, and technology to deliver next-generation digital experiences that are intuitive, intelligent, and impactful. You will also play a pivotal role in advancing Infosys Consulting’s thought leadership and service offerings in the AI-driven user experience. Key Responsibilities:

• Digital Strategy, Experience Design & AI Enablement
• Define and lead end-to-end digital transformation strategies with a focus on reimagining user experience, creating AI-enhanced customer journeys, and enabling hyper-personalization and intelligent automation.
• Champion research ops and design ops offerings and initiatives by institutionalizing scalable processes for user research, persona development, journey mapping, rapid prototyping, and design systems—leveraging AI-first approaches, and ensuring consistent, high-quality insights and experience design across digital banking and wealth management programs
• Lead UX/UI researchers and designers to craft seamless, adaptive, and predictive user experiences across digital channels.
• Establish and scale digital innovation labs and design sprints to accelerate ideation and solutioning.
• Translate emerging technologies (AI/ML, NLP, GenAI) into tangible business value through innovative digital products and services.

Consulting Delivery & Leadership:

• Oversee the delivery of complex, multi-stream experience design and digital programs, ensuring excellence in quality, budget, and stakeholder engagement.
• Serve as a trusted advisor to senior executives by guiding them through digital maturity assessments, roadmap development, and execution planning—anchored in AI-first experience design strategies that prioritize intelligent personalization, predictive user journeys, and adaptive digital interfaces.
• Lead cross-functional teams in agile environments, fostering a culture of experimentation, continuous learning, and customer obsession.
• Bridge business and technology by translating strategic goals and user experience ambitions into actionable initiatives with measurable outcomes.

People Development:

• Mentor and coach consultants and designers, cultivating the next generation of digital leaders who embrace and apply emerging technologies.
• Promote a culture of inclusion, collaboration, and design excellence across global teams.
• Encourage continuous learning and mastery in experience design, research operations, and AI-enhanced UX practices by creating structured learning paths, design critiques, and knowledge-sharing forums.
• Operationalize Talent Development in Design and Research Ops by implementing systems and rituals (e.g., design reviews, research share-outs, retrospectives) that embed growth, feedback, and operational excellence into the team’s daily routines
• Cultivate global design thinking culture by applying design thinking principles across distributed teams, ensuring empathy, iteration, and user-centricity are embedded in every phase of delivery.

Business & Practice Development:

• Lead strategic pursuits and co-create proposals that articulate compelling value propositions.
• Build and nurture executive relationships with clients, fintech partners, and ecosystem collaborators.
• Drive account growth by identifying whitespace opportunities and shaping long-term digital transformation and experience design agendas.
• Shape the firm’s AI-first, experience design and digital strategy offerings in financial services by developing proprietary frameworks, accelerators, and methodologies.
• Publish thought leadership on AI-driven UX, digital trends in financial services, and experience innovation.
• Represent Infosys Consulting at industry forums, client roundtables, and innovation summits.

Qualifications:

• 15+ years of experience in digital strategy and experience design and 5+ years working in consulting capacity, preferably at a top global consulting firm.
• Proven expertise in experience design, digital product management, and AI/ML applications in customer experience.
• Strong command of agile methodologies, design thinking, and digital delivery frameworks.
• Exceptional communication, facilitation, and executive engagement skills.
• Demonstrated ability to deliver and lead oral presentations, anchor business/design workshops
• Excellent client relationship management, executive presence, verbal, written and inter-personal communication skills
• Proven ability to lead projects, build strong and effective business relationships
• Have experience creating sales collateral and selling to clients.
• Highly motivated with strong analytical acumen and problem-solving skills
• Must be willing and able to travel depending on prospect and client requirements
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

EEO/About Us

About Us

Infosys Consulting is the global management and technology consulting practice of Infosys, a global leader in technology services and consulting. We combine the power of time-tested methodologies, people-driven innovation and disruptive technology to enable leaders of the world’s top brands pursue a path of smart transformation. Together with our clients, internal and external partners, we co-create and execute pragmatic strategies and solutions that transform organizations and define the future of business. Our dynamically growing consultancy offers our consultants:

• Ability to design and implement end-to-end solutions at scale
• A flat organization structure with direct access to our senior-most leaders
• An entrepreneurial environment full of bright, highly motivated consultants
• Opportunities for motivated consultants to impact local communities
• The ability to design your career and drive your professional learning and development
• A truly global culture

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Country USA State / Region / Province Anywhere in the US and/or Remote Work Location Anywhere in the US and/or Remote Interest Group Infosys Limited Domain Digital, Financial services Skillset Process|Consulting processes|Technology Consulting process Company ITL USA Role Designation 2937ASORBC Senior Principal - Business Consulting Apply Job! Apply to this Job