The Delivery Manager is responsible for managing the 24x7 service delivery of DataOps using Tableau, Tableau bridge server, Databricks, Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI. The Manager will work closely with the customer and team to manage and operate cloud data platform.
Job Description
Manage a team of DataOps resources functioning 24x7 and maintain the service level agreements.
Manage customer engagement and expectation and deliver as per statement of work.
Showcase technical expertise on Databricks, SQL, Tableau and AWS
ITSM Process champion: ITIL/Ticketing tool
Should have experience in Design, build, test and deploy fixes to non-production environment for Customer testing. Work with Customer to deploy fixes on production upon receiving Customer
acceptance of fix.
Cost / Performance optimization and Audit / Security including any associated infrastructure changes
Knowledge Management: Create/update Knowledgebase/ runbooks as needed.
Governance: Watch all the configuration changes to batches and infrastructure (cloud platform) along with mapping it with proper documentation and aligning resources.
Communication: Lead and act as a POC for customer from on-site, handling communication, escalation, isolating issues and coordinating with off-site resources while level setting expectation across stakeholders
Change Management: Align resources for on-demand changes and coordinate with stakeholders as required
Request Management: Handle user requests – if the request is not runbook-based create a new KB or update runbook accordingly
Incident Management and Problem Management, Root cause Analysis, coming up with preventive measures and recommendations such as enhancing monitoring or systematic changes as needed.
KNOWLEDGE/SKILLS/ABILITY
Leading the DataOps service delivery engagement using ITSM/ITIL processes and framework, Good hands on Tableau, SQL, Databricks. Good to have exposure on Dbt, SSRS, SSIS, AWS DWS, AWS APP Flow, PowerBI. Excellent written and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups. Ability to continuously improve the service delivery and managing and maintaining the KPIs and SLAs.
JOB COMPLEXITY
This role requires extensive problem solving skills, People management and Customer handling ability to deliver the. Must have the ability to prioritize issues and multi-task.
EXPERIENCE/EDUCATION
Must have over 5 years of experience managing people, Must have over 5 years of experience delivering projects, Must have customer handling experience of over 5 years, Requires a Bachelor’s/Masters's degree in computer science or other related field plus 12-18 years of hands-on experience in configuring and mangaing azure data analytics solution. Experience with Azure environment is desired.