B2B Growth, Lifecycle

About the team

As part of the Growth team, you'll be at the forefront of bringing OpenAI's technology to the world. This team works on high-impact projects that aim to amplify our global user base and drive the long-term growth of our products through data analysis, value creation, and experimentation. We aim to make our innovative tools universally accessible, transcending geographic, economic, or platform barriers. About the role:

As a lifecycle specialist in B2B growth, you’ll drive the strategies that accelerate time to value and expansion, rigorously test them, and scale what works. You’ll focus on optimizing our growth loops across our self-serve customer journey and bringing a global perspective to match our global business. You play a vital role at the intersection of GTM, Product, Design, Data Science, Marketing, and Engineering - reimagining self-service in the age of AI.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will:

• Responsible for ChatGPT Team adoption and expansion in partnership with GTM, Product, Design, Marketing, and Data Science.

• Design and execute in and out of product adoption and expansion experiments.

• Architect and optimize a free to paid seat expansion motion.

• Partner with Leverage Engineering and GTM Labs to run assist & automation experiments to inform self-serve improvements.

• Partner with GTM, Ops, and Marketing to operationalize an Enterprise upsell motion.

• Optimize our lifecycle across global markets.

• Relentless focus on improving our lifecycle metrics.

• Drive “understand” work to uncover trends in our self-serve business and then lead programs to drive step changes.

You might thrive in this role if you

• 5+ years product-led growth experience in SaaS - ideally in high growth, global companies.

• Growth funnel expertise: deeply understand acquisition to activation to retention and have a track record of measurable impact.

• Experimentation expertise: comfortable designing, running, and interpreting A/B and multivariate tests.

• Strong with stakeholder management: can work autonomously with product and GTM leaders.

• Global perspective: you have experience optimizing self-serve businesses at a global scale.

• Strong roadmap and product sense: can context switch between detailed work and high level strategy/vision, ability to PM basic initiatives end to end.

• Customer centricity: to make reasonable product recommendations and have customer at center of decisions.

• Solid analytical skills: comfort with SQL (or ability to work closely with data teams).

• Exec comms: can work autonomously with senior leaders to present recommendations and facilitate highest level decisions.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.