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Business / Systems Analyst

Remote role Full-time Open position

Who we are:

Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.

Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.

When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.

Makpar has an exciting opportunity for a Business / Systems Analyst to join our growing team. This position requires 3+ years-experience developing technical requirements, product development, configuring, testing, and training users on cloud-based RPA/AI implementations in the commercial or government sector.

Role Responsibilities

  • Work with cross-function teams.
  • Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
  • Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
  • Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability.
  • Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
  • Develop and document functional specifications, system design requirements, and workflow diagrams.
  • Work with IT teams to ensure that system designs meet business requirements and technical standards.
  • Support project planning by developing timelines, defining project scope, and estimating resources.
  • Collaborate with project managers, developers, and other team members during the implementation phase.
  • Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.
  • Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
  • Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.
  • Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
  • Develop and maintain reports and dashboards that support business decision-making.
  • Stay updated on industry trends, best practices, and emerging technologies.
  • Proactively identify opportunities for process improvement and lead initiatives to optimize.
  • Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
  • Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
  • Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.

    • Required Qualifications

  • Bachelor’s degree in information technology, Business, or related field.
  • Minimum of 3 years of experience as a Business Systems Analyst or similar role. Experience with low code platforms PA and experience with SQL and data visualization tools are highly preferred. Experience with microservices architecture, containerization (e.g., Docker, Kubernetes), and modern cloud-native applications. Hands-on experience with tools like Git, Jenkins, or containerization.
  • Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe certifications.

    • Additional Information

    Benefits:

    At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.

    Start your career today and be a part of something meaningful!

    Makpar is an Equal Opportunity Employer.

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