Manager, Product Development - Loyalty Platform Experience

3Pillar Global builds breakthrough software products that power digital businesses, and we are looking for a Technical Product Manager to build and lead high-performing product development teams that delight our clients through strong governance oversight and sustained product development excellence - to ensure that we drive excellence within product delivery. At 3Pillar, we believe client delight comes from our steadfast pursuit of client business outcomes and is delivered through exceptional product development teams globally. As the Technical Product Manager, you will have oversight for client satisfaction and delivery within your team(s), and build confidence with clients and product teams re: our ability to deliver exceptional products. You will obsess over the business outcomes your client is seeking to achieve, and align your team to achieve those outcomes. You are accountable for governance in your teams - escalating to the Product Development Director for support. RESPONSIBILITIES

• Overall accountability and leadership for complex technology projects, ensuring successful and timely implementations and achievement of business objectives.
• Serve as the primary point of contact for your team or area, delivering accurate status updates and project data to the appropriate audiences at the right time.
• Build and manage relationships with the project sponsor, senior management, and a wide range of project contributors, ensuring clear and consistent communication
• Identify key barriers and risks to a project success, proactively managing all mitigation activities
• Plan, develop, and execute project schedules to meet project deadlines and milestones.
• Adhere to defined implementation methodologies, including leveraging established escalation channels when needed.
• Translate business cases and functional requirements to technical requirements
• Maintain timely and effective communication with project teams throughout the project life cycle
• Monitor and manage project budgets and revenue to ensure financial accountability
• Acquire a deep understanding of platform capabilities and intended use cases
• Collaborate with cross-functional teams, coordinating effectively across roles to drive project success.
• Provide actionable and measurable insights into new products, processes, standards or plans in support of business objectives
• Manage multiple projects simultaneously with precision and efficiency.
• Mentor and guide junior Project Managers, fostering team development.

REQUIREMENTS

• Sr. Project/Program Manager withexperience working on Loyalty OR Similiar Platform experience is mandatory for this role.
• Proven Technical client-facing implementation experience
• Existing knowledge of how technical integrations work, including understanding of how APIs are utilized.
• Advanced knowledge and demonstrated expertise in the areas of strategy, planning, project management, development processes and techniques.
• Experience with structured methodology and project planning tools.
• Listening, oral, written and presentation skills and effective interpersonal skills.

BENEFITS

• At 3Pillar, we offer a world of opportunity:
• Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
• You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
• We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.
• Join us and be a part of a global tech community! uD83CuDF0DuD83DuDCBC Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam!

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