Associate Director, Software Development

About the position The Associate Director-Software Development at Verizon is responsible for leading and managing Call Center and Store applications within the Value business. This role involves overseeing a talented team, ensuring high-quality product delivery, and collaborating with business units to align on goals and vision. The position requires technical leadership, management of large-scale applications, and the implementation of Agile methodologies to drive innovation and efficiency in customer service and sales processes.

Responsibilities

• Lead and manage the Call Center and Store applications in the Value business.

,

• Coach and mentor a highly motivated team to deliver high-quality products and services.

,

• Partner with business units to establish goals and communicate the vision set by senior leadership.

,

• Work closely with cross-functional teams to develop and deliver business value through the Northstar Architecture tech stack.

,

• Provide technical leadership and subject matter expertise on complex projects across multiple channels.

,

• Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for Sales and Service flows.

,

• Manage relationships with vendors to improve quality and reliability of products and services.

,

• Establish objectives and create road maps to align with business partners and stakeholders.

,

• Drive DevOps implementation and manage the delivery of projects within budget and time constraints.

,

• Analyze market and technology trends to identify growth opportunities and recommend process improvements.

Requirements

• Eight or more years of relevant experience in software development or related fields.

,

• Bachelor's degree or four or more years of work experience in a relevant area.

,

• Advanced experience in Software Development and technology leadership.

,

• Experience in managing and motivating large technical teams.

,

• Ability to manage multiple projects simultaneously and deliver large-scale technical projects.

,

• Demonstrated experience in partnering with Business and IT teams to drive alignment and delivery.

Nice-to-haves

• Bachelor's degree in Computer Science or a related field.

,

• Experience in business process transformation and user experience optimization.

,

• Strong knowledge of operational discipline and change control procedures.

,

• Experience managing large vendor performance and maintenance contracts.

Benefits

• Health and wellness benefits

,

• Short term incentives

,

• 401(k) Savings Plan

,

• Stock incentive programs

,

• Paid time off

,

• Parental leave

,

• Adoption assistance

,

• Tuition assistance

Apply Job! Apply to this Job