[Remote/WFM] Medication Associate (Pharmacy Tech)
No experience needed! We offer full training for our new Medication Associate! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.
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Who we are: At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If youÂre looking to roll up your sleeves and meet hard challenges head-on, then weÂre looking for you. The role: Our organization is seeking a Pharmacy Technician Medication Associate to join our Central Member Services department / Medication Management Team. This is a full-time position with a rapidly growing company that will be loaded with challenges, excitement, and opportunity. To be successful in this role, you will be able to have very acute attention to detail, thrive in a fast-paced, dynamic environment, and be able to provide excellent customer service. You are excited about our mission and committed to helping people through a sometimes difficult system. Ultimately, you will ensure our members receive their medications in a timely fashion. This position is remote but quarterly in-person staff meetings are expected. Candidates must reside in one of the following states: District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, or Connecticut. What you will do:  Delivering quality customer service to members, responding to inquiries, questions, or requests, and referring them to the appropriate parties where necessary including inbound/outbound calls, text, and email  Coordinate with members, Member Service Associates, medical providers, insurance companies, and pharmacy staff to ensure accurate prescriptions  Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed  Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP)  Processing bulk electronic prescriptions and evaluating in the internal system for completeness and accuracy  Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations  Determine the need for Prior Authorizations and process as required  Troubleshoot these issues when necessary You are a good fit if you have:  Proven work experience in a pharmacy, medical office, or hospital or similar role  A pharmacy technician certification (CPhT) or a licensed practical nurse (LPN) / licensed vocational nurse (LVN) license  Familiarity with the medication prescribing life cycle  Inbound call experience required It will also be great if you have:  Excellent communication skills  Strong attention to detail  The ability to use a computer and navigate multiple systems simultaneously  Necessary math skills for calculating complex medication quantities and durations  Extensive customer service experience; comfortability with speaking over the phone, texting, and emailing  Experience working in a fast-paced work environment, remote work a plus  Must be dependable  Ability to work effectively in a close-knit team and independently Work location requirements:  BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where theyÂre located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include:  Must have reliable internet service with a fast upload/download ability  Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location  Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions Apply Job!Â
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