Hiring Now: Customer Service Team Lead
This is a fantastic, simple entry-level opportunity for a Customer Service Team Lead! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.
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Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love. Better together!This position is on-site, and we are looking for people who share our passion. Position Responsibilities  Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics  Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success  Provide feedback to management on processes improvements that increase efficiency and customer satisfaction  Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching  Handle escalated customer issues and provide weekly support for customer interactions Minimum Requirements  High School diploma or equivalent required.  3+ years of customer service experience  2+ years of experience in a leadership  Effective communication skills Powered by JazzHR LaOPdxN9N6 Apply Job!Â
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If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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