[Remote-Position] Amazon Connect Consultant

Let's build something amazing together. We're looking for a Amazon Connect Consultant! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

 

 

Dice is the leading career destination for tech experts at every stage of their careers. Our client, iCUBE Solutions, is seeking the following. Apply via Dice today! Title: Amazon Connect Consultant Location: Remote Duration: 6+Months Job Description: • Amazon Development with Amazon Connect experience. • Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services. • Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions. • Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations. • Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing. • Act as the technical liaison between offshore technical team and customers/partners. • Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas). • Lead delivery teams as a senior technical leader in a hands-on capacity. • Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting. • IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge. • Excellent analytical and communication (oral & written) skills. Nice to Have: • Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect • Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management) • Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel ) Apply Job!

 

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