[Work From Home] Call Center Team Lead- Remote- Part Time
No experience needed! We offer full training for our new Call Center Team Lead- Remote- Part Time- Weekends! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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About the position The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care. Responsibilities  Lead the call center team during weekend shifts to ensure effective patient support. ,  Manage incoming calls and assist patients with appointment scheduling and care management. ,  Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships. ,  Facilitate communication and coordination among interdisciplinary care teams. ,  Ensure clear verbal and written communication to improve patient access and understanding. Requirements  Minimum of two years of customer service experience in a call center environment. ,  Experience with scheduling and managing high call volumes (70+ calls per day). ,  Proficiency in using electronic medical records (EMR) and EPIC or similar technology. ,  Strong problem-solving, multi-tasking, and time management skills. ,  High School diploma or equivalent required; a bachelor's degree is preferred. Nice-to-haves  Experience working in a Pediatric Department. ,  Familiarity with patient-related documents and healthcare terminology. Benefits  Up to 8% company retirement contribution ,  Generous Paid Time Off ,  10 paid holidays ,  Paid professional development ,  Generous health and welfare benefit package Apply Job!Â
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