Join Today: Bilingual Customer Service Representative
Role Snapshot:
- Position: Bilingual Customer Service Representative
- Compensation: a competitive salary
- Location: Remote
- Start Date: Immediate openings available
- Company: Workwarp
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Bilingual Customer Support Representative  100% remote EST or CST  Need to be available between 8am - 6pm, Monday  Sunday (will be 40 hours per week... Duration: 4+ months; strong potential to convert perm Pay Rate: $20.00 per hour W2  You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate  This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.  Proactively identify issues and potential failures and implement mitigation tactics  Address merchant & delivery driver issues with empathy and urgency  Spearhead & execute workflows that ensure we meet exceptional SLAs  Identify trends & communicate findings to the broader teams to improve our processes  Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform WeÂre excited about you because  Fluent in Spanish is required  1-2 years of work experience in a fast-paced customer service role  Comfortable with Google Sheets  High School Diploma minimum; degree a plus  Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce Company DescriptionThe Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards. Our success is a team effort. Browse our website below for additional information on our company. The Fountain Group 4505 Woodland Corporate Blvd, Tampa, FL 33614 ÂWe work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people. Apply Job!Â
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This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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