Customer Success / Support – B2B Apps at Narva Software
Time zones: SBT (UTC +11) GMT (UTC +0) CET (UTC +1) EET (UTC +2) MSK (UTC +3) Narva Software is Atlassian Top Vendor trusted by 8,000+ customers from all over the world! Our mission is to develop products that improve Jira and Confluence experience, automate redundant tasks, and make daily work easier. We have well established yet fast growing products and are looking for tech savvy candidate to support our growing customer base. What we offer:
- Competitive salary and performance based bonus
- Work in international setup and remote first company
- Fully remote (work from home or wherever you feel comfortable)
- Flexible work hours
- Work with highly motivated and experienced yet supportive team
- Opportunity to learn and grow within the company in different roles (e.g. SEO, digital marketing, content and product management)
- Remote work gears and gym membership to keep you in healthy shape
Roles and responsibilities:
- Provide first level support for our Jira & Confluence apps
- Help customers to debug, troubleshoot and fix issues
- Answer questions raised via our support channels
- Collect feedback, feature requests and app reviews from customers
- Collaborate with developers to get deeper understanding of the products and share customer feedback
- Write detailed documentation, how-to guides, articles and create other helpful contents
Your profile and skills:
- University degree
- Tech savvy, IT knowledge and always eager to learn and help
- Fluent in written and spoken English
- At least a year working experience in software support, product management, QA or related role
Being in a startup with nimble and agile team, you will also have opportunity to take up multiple roles in marketing, customer relations and product management. ⚠️ How to apply We already got too many applications for this position. Unfortunately, most of them are very low quality applicants, so we have to filter them out. If you are interested, please read the job description carefully. Record a short video and tell us why you are fit for this job. Upload it somewhere (Dropbox, Google Drive, YouTube etc. and share the link with us below , please make sure the link is accessible) Source link Apply Job! Apply to this Job