Operations Manager - Real Estate

Director of Operations This person is a self-starter with a positive attitude who enjoys working with people to achieve tremendous results. Team player who loves a good challenge, has a high level of integrity, and works diligently to exceed expectations. A leader who is also willing to follow and implement someone else’s vision while having fun with colleagues and clients. This person is highly organized, detail-oriented and thrives in helping others grow. This position requires you to be in the office in Winchester, MA. No remote applicants, please. Job Description:

• Supervises all administrative and marketing processes.
• Trains and manages all employees in conjunction with Team Lead.
• Establishes and executes plans to ensure the smooth operation of the office and attainment of team goals.
• Responsible for creating, tracking, and managing all financial systems. Responsibilities:
• Research and development of all systems for transaction coordination, internal communication, client communication, information and tracking management and central database management to optimize employee time, client experience and company dollars
• Assists as needed and serves as a consultant in the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems
• Developing the organizational structure and pay structure of all administrative personnel and maintaining and keeping to the divisional budget. Continually evaluate systems and structure to meet demands and assess scalability
• Create and maintain an operations manual that documents all systems and standards
• Overseeing bookkeeping, accountants, monthly review of profit and loss statements and researching discrepancies
• Lead and supervise all administrative personnel
• Organization & Management
• Continually improve systems to ensure smooth operations
• Create and maintain new employee onboarding systems
• Train all new employees on team and market center procedures
• Supervise Closing Manager, Inside Sales Agents and Virtual Assistant; work with Team Lead to hold agents accountable
• Track and review team goals weekly
• Attend trainings as needed
• Lead book club meetings
• Schedule team travel and training
• Schedule and coordinate vendor visits for team
• Manage website domains and ensure they are being forwarded properly
• Customer/Agent Relationship Building
• Build relationships with the clients
• Acts as gatekeeper for Team Lead
• Organize client events
• Provide training and support to all team members
• Conduct weekly coaching meetings with employees – Closing Manager, ISAs, and VA.
• Lead Monthly Operations Meeting
• Purchase and mail referral gifts
• Order all office supplies/Business cards
• Supervise marketing events to generate business
• Order signs and lock boxes Lead Capture
• Prospect for new clients
• Route buyer and seller appts to appropriate agents
• Manage CRM, autodialer, and directory service. Evaluate ROI every quarter. Track lead sources and lead generation success
• Protect Team Lead's lead generation time
• Write thank you cards and call any referring agents within 48 hours of receiving the lead Contract to Close
• Supervise lead to close process and hold team accountable
• Manage all databases associated with client experience
• Track all commissions and cap payments
• Order client gifts and materials
• Send and/or coordinate client and agent referral gifts Qualifications:
• Team Player who will help roll up their sleeves and help others
• Working knowledge of the MASS real estate process and contracts
• Benefit to have your real estate license or willing to get one
• Knowledge of the real estate process and procedures here in MA +
• MUST BE IN THE OFFICE
• Knowledge of Keller Williams Command +
• Knowledge of CRM, Follow Up Boss and SISU About Company: We are a nationally recognized real estate group in the Greater Boston area and ranked as the #1 Keller Williams team in Massachusetts in 2022 & 2023 with over a billion dollars in residential real estate sales over the past 20 years. As a growing team, we are focused on maintaining our standards through a very selective hiring process. You will work with highly motivated and supportive coworkers who want to see you meet your goals. We are a growth-oriented organization and provide ongoing training, tools, and systems to improve communication, sales, and other skills to help you thrive in your career. You will join a highly professional, yet welcoming group that enjoys monthly team outings and hosts a variety of customer appreciation events to celebrate our hard work and well-earned client relationships.

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