Remote Field Service Specialist
job summary:
Remote Field Service Rep needed for a growing organization primarily focused on heavy industrial hydraulic products for a variety of industries, this role specifically focused on troubleshooting customer issues with attention to communication both internally and with customers. This role involves 50%+ travel (domestic & international) and is looking for a candidate comfortable with minimal management.
location: Houston, Texas
job type: Permanent
salary: $60,000 - 83,000 per year
work hours: 8am to 5pm
education: Associates
responsibilities:
- Provide onsite and phone support for machinery & products.
- Complete all administrative paperwork in a timely manner (expense reports, timesheets service and project/product issue findings, and customer experience reports).
- Collaborate with internal teams, including Sales, Engineering, and Production, to report field issues and/or customer feedback.
- Assists in training customers on Columbia Industries equipment.
- Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers, and the ability to communicate effectively and remain calm and courteous under pressure.
- Follows all appropriate process documentation procedures.
- Maintains safe working conditions while on the customer's site and identifies potential hazards.
- Able to oversee field jobs that are not often the same issue or solution to resolve it.
- Able to produce a written travel expense plan and scope of work to resolve a customer issue.
- Work at a customer site.
- Able and willing to support the Mississippi plant when not in the field or traveling.
# LI- BB1
qualifications:
Technical Support Scrap Metal Field Service Electrical Hydraulics Mechanical
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Apply To This Job
- Experience level: Experienced
- Minimum 2 years of experience
- Education: Associates