Customer Service Sales Representative - Fully Remote

Job description

Fast track your Career while working from the comfort and convenience of your home.

TSD Global is accepting applications for Work From Home Call Center Representatives.

The work is exciting - and we make it fun! You will be continuing subscriptions and trials to existing customers all from the comfort of your home!

We also have a monthly stipend incurred by internet services and other utilities.

We offer:

• Competitive hourly wages and up to an additional $170 + per week in weekly commission opportunities
• Two base hourly pay raises during the first year of employment
• Limited Full-Time Opportunities Available
• Will start at 28 hours/week for Part Time
• Opportunities to get more hours and work Full time.
• 100% Paid Virtual Training. No on-site Training is needed!
• Advancement opportunities in virtual leadership, training, quality, and workforce management roles
• No Cold Calling
• 401k Plan
• Medical, Dental, and Vision Insurance after only 90 days for Full Time
• Free Satellite Radio service perks
• $22 monthly internet stipend for those who qualify

Specific Job Responsibilities

• Contact existing customers on behalf of SiriusXM Satellite Radio.
• Upgrade or resubscribe their services utilizing state-of-the-art technology and client relationship management systems
• Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
• Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives.
• Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
• Adhere to operational processes, PCI compliance, client standards, and program standards.

Requirements:

• Must be a North Carolina Resident
• Private and secure workspace at home free from background noise or distractions
• Sales, Call Center, Upselling, Retail Sales, or Customer Service Experience are highly preferred
• Professional vocabulary
• Excellent communication skills both oral and written
• Assertive, quick thinking
• Excellent schedule adherence and attendance
• Prior work-from-home call center experience is a plus!
• Good computer skills

Technical Requirements:

• Must provide your own Computer or Laptop
• Internet Connection - Direct wired connection: Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
• Windows 10 Desktop or laptop current on all security updates
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Free space – 5 GB
• Processor speed – Dual Core @3 GHz or better OR Quad Core @2GHz or better
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift

Work Location: Remote