Manager - Global Support

Description:

• We’re looking for an experienced Support Manager who will be responsible for our team aligned to the Central (Americas) timezone.
• Vehicle for your career at a fast-growing, profitable, impact-driven company.
• You'll lead and mentor a team of Individual Contributors, ensuring the delivery of world-class support and a consistently positive customer experience.
• You bring a deep sense of customer centricity—consistently putting the customer’s needs at the center of your decisions.
• Your leadership approach should combine clear performance expectations with a growth-forward mindset.

Requirements:

• Team performance: Leading and mentoring your team to provide exceptional support, with a focus on high performance and team member development.
• Customer Connection: Spending a minimum of 2 hours in customer facing queues each week to maintain product knowledge and hear from customers directly.
• Operational excellence: Ensuring smooth operations and collaborating with other teams (such as Support Operations and Engineering).
• Evolving Support as a business operator/owner: Driving and overseeing support projects aligned with company goals and strategy.
• Company strategy and business awareness: Understanding the company’s strategy and how your team’s efforts contribute to the overall mission.
• Communication, Collaboration & Change Management: Building strong relationships with stakeholders and promoting a “first team” approach to problem-solving.
• Leader accountability & growth: Set aside time to track your impact, seek feedback, and regularly reflect on how you’re showing up as a leader.
• Diversity, Inclusion, Belonging and Equity (DIBE): Promoting a diverse and inclusive team culture.

Benefits:

• Offers Equity
• Offers Bonus
• Multiple Ranges