Logistics Operations Analyst

MOO set out to shake up the world of print back in 2006. And we've come a long way since. Today we're a 400 + strong team (we're thinking of getting matching jackets) who create print and digital products for companies of all sizes - from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA, as well as East Providence, RI and Denver, CO.We're making new and exciting things - and we could really do with your help.This role sits within the Supply Chain team, which covers everything from procurement to fulfilment and logistics. Whilst logistics is currently a lean function, you'll be working directly with the hiring manager, our Shipping & Logistics Manager, who is currently the sole dedicated logistics SME within the business, so this is a fantastic opportunity to get involved and make a real impact.We are seeking an experienced and detail-oriented logistics professional to join our Supply Chain team. The ideal candidate will have both hands-on logistics experience and strong analytical skills, with the ability to interpret data to not only track carrier performance but also inform strategic decisions about the future of our logistics network. In this role, you will play a key part in optimising our global shipping and logistics operations through the analysis of performance data, rate proposals, and other relevant metrics. You will also support the management of carrier relationships, assist with customs compliance (including HS code classification), and respond to ad-hoc operational queries from across the business.We are looking for a logistics professional who combines solid industry experience in the e-comm sector with a strong analytical mindset. You should have a proven background in shipping, analytics, carrier performance monitoring, and customs processes along with a demonstrable ability to interpret large sets of data and spot trends to inform smarter logistics decisions. Just as important, we're after someone who's genuinely enthusiastic about logistics and excited by the opportunity to make a big impact at an exciting time for the company. You'll thrive in this role if you're naturally curious, motivated to understand how things work and constantly thinking "how could we do this, but better?" The ideal candidate will be proactive, collaborative and confident working independently as well as part of a team. Someone who takes the initiative, brings fresh thinking and isn't afraid to get stuck in when challenges arise.Responsibilities

• Analyse shipping cost trends, courier rate cards and performance data to identify savings and improve service
• Build and maintain dashboards (e.g. in Tableau) to track carrier performance, costs and other logistics KPIs
• Support tendering and benchmarking of carrier rates with timely, data-driven cost and service comparisons
• Assist with the management of carrier relationships and escalation of service issues
• Carrier invoice analysis
• Respond to internal and external customs-related queries and help ensure accurate HS code classification for products
• Work closely with Customer Service and Sales to resolve shipping delays and customs holds
• Support logistics projects with cost modelling, reporting, and scenario analysis
• Proactively identify inefficiencies in logistics processes and suggest improvements

About You

• Ability to use visualisation tools to create dashboards and present data (Tableau, Power BI etc.)
• Advanced excel user with the ability to manipulate and transform large data-sets
• Strong understanding of cross-border, international logistics requirements and processes
• Detail orientated
• Ability to work accurately at pace

What's it like to work at MOO?MOO's the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success - while also recognising the importance of a healthy work/life balance.That's why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, MOO's share option scheme, and paid parental leave. We'll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.Diversity StatementWe are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn't discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we'd like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won't in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes. Apply for the job now! Apply for this job